Attach your pre-paid label to the shipping box.Place your jewelry inside its original packaging and use the proper shipping rigid box.To ensure that we can properly process your exchange/ return, please follow this checklist: This policy applies to purchases made at our website or Miami showroom. Princess Jewelry Shop reserves the right to refuse an exchange/repair of any purchase made that does not meet the above requirements. Any variation in size, color, or customization not available for 'as-is' purchase on our website is considered a custom order and is FINAL SALE.These sales are final and cannot be exchanged or returned for store credit. Unfortunately, we cannot accept returns or exchanges of custom and personalized products (including alterations and engravings).

Due to the variations in size, all rings ordered online are considered special orders and are subject to a 15% restocking fee if an exchange is requested or if you ask to cancel a ring that is in production.If your made-to-order item is still in production and you have not yet received it, we are happy to cancel the order and provide a store credit.To protect our jewelry and your return package, we will issue you a Return Label to guarantee each package is adequately insured for its value.Store credits may be used towards purchases on our website or in our Miami showroom.Merchandise should be returned in its original condition with the original Princess Jelwery Shop box. Exchanges and credits will be processed for accepted items, excluding original and return shipping fees.Products showing signs of wear, resizing, or damage will not be accepted and returned to the sender (at the sender's expense). Items for exchange will be examined before being accepted.Approved exchanges are accepted for items purchased on our website or in our Miami showroom only. All returns and exchanges need approval.Unfortunately, we do not provide refunds. We offer exchanges or store credits within 7 (seven) days of the delivery date.

Pink sapphire eternity band